Complaints Book

OCA CALIDAD MEDIO AMBIENTE Y SEGURIDAD DEL PERÚ S.A.C. | 20602485332
Av. Circunvalación Club Golf Nro. 134 Int. 1801 Santiago de Surco, Lima, Perú. | 1801

Identification of the complaining consumer

Name

Surname

DNI / Foreigner ID Card

Address

phone

Email

I am a minor..

Enter representative’s information

Representative’s First Name

Representative’s Last Name(s)

Representative’s DNI / Foreigner ID Card

Representative’s Phone Number

Representative’s Email

Identification of the contracted good or service

Product

Service

Description of the contracted product or service

Claimed Amount

Details of the claim and consumer’s request

Claim (1)

Complaint (2)

Enter details

Enter request

If the consumer does not provide at least their name, DNI, address or email, the date of the claim or complaint, and the details thereof, the submission will be considered as not filed. (1) CLAIM: Disagreement related to the products or services.
If the consumer does not provide at least their name, DNI, address or email, the date of the claim or complaint, and the details thereof, the submission will be considered as not filed. Filing a claim does not prevent the consumer from pursuing other dispute resolution avenues, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the claim or complaint within a maximum of fifteen (15) business days, which is non-extendable.

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